Customer Feedback Forms – Why essential and How to Effectively Take Feedback Online?
When you run a business, online or offline, customers are the key to success. Whether you agree to this or not, it is these customers that determine the faith of your business, right?
Now imagine, you have an online business say one that sells customized products. You have an excellent website designed to portray your business, provide top quality products and excel in after-sale services. Everything seems good!
Soon after a few months, you realize that the sale of products starts dropping with 0 client retention rate. The ones that are purchasing products are the new ones. So what happened? Why are your buyers/clients leaving?
Now, you have no idea or an answer to the above. All you know is that your business is losing customer trust, but why?
To get an answer to this why you would need to talk to your existing customers and that’s where you would need to create surveys. Considering the fact that you have thousands of customers, you cannot reach each and every one of them manually and the best way to connect with your online customers is to create feedback forms.
What Are Feedback Forms?
In simple terms, a feedback form is a written piece of a draft that tells you about your customers, their expectations, and thoughts on your products. Every time, a customer purchases a product from you, send them requests to share their opinions and also, ask them to fill out the way they find it suitable.
When you offer your customers what they want, your business is more likely to witness a sudden increase in sales. And, feedback forms help you understand what a customer expects and you can put this to use and redesign your products to stay at par with the needs of the user. These are like the report card of the organization, telling you where exactly you stand in the eyes of the user.
Evidently, these forms help work on the products, fix issues and re-target your products, this time in a better and customer-specific way.
How to take Feedback Online?
While there are multiple ways to create forms and take opinions online, the best is by integrating the Quiz and Survey Master Plugin. As an easy-to-use plugin, QSM offers all that you would need to create customized feedback forms for your business.
With QSM, you can add a set of questions related to the product and the services you offer. You can also embed a grading system where users would be expected to rank your services in the order of 1-10 with one being the least satisfactory and 10 being the most.
Further, you can also store the results and later analyze them to assess the performance of your business. Add text boxes within the forms to seek suggestions from the customers about how to improve the product and what else do they expect from your product.
In a nutshell, Quiz and Survey Master (QSM) Plugin is a one-stop-solution for all your needs. Install the plugin and get started by taking the opinions of your customers about your products/services.
